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"I appreciate the positive and supportive working environment."
Do you want to know what atmosphere to expect when working at Hellmann? Shaimaa will tell you:
Shaimaa, it is great that you are open to sharing your story. Could you start by telling us what your career path looks like?
After graduating with a degree in Computer Science, I embarked on my career in the information technology sector at a multinational freight forwarder where I gained valuable experience for 2 months. However, my interest was piqued by the logistics industry, prompting me to delve deeper into operations to satisfy my curiosity. My journey began in Airfreight operations and eventually led me to a role in account management.
How did you end up with Hellmann?
I joined Hellmann as the Head of Customer Service in 2021 and was subsequently promoted to the position of Head of Sales and Key Accounts in October of the same year. In early 2024, I was further promoted to the role of Sales and Key Accounts Director.
It sounds like there are plenty of opportunities for growth. What has your career at Hellmann been like so far?
My experience at Hellmann thus far has been highly promising, and I appreciate the positive and supportive working environment that fosters a sense of family.
What are you doing as a Sales and Key Accounts Director? Can you give us some insights?
Do my best to providing professional coaching to the Sales & Key Accounts team, to establish the most formidable team in the market. My goal is to cultivate strong secondary leaders within each department through the proper dissemination of knowledge, gradually building upon their expertise. With this approach, we aim to solidify our presence in the Egyptian market with a reputable image and facilitate the expansion of our business. It is imperative that we consistently strive to surpass customer expectations, while fostering trust with our team, customers, and service providers.
And what fascinates you about your job?
The dynamic nature of the business keeps you energized every day with new challenges, offering innovative solutions, prioritizing the well-being of your team and serving your customers effectively.
Sounds like you really like your job! What fascinates you about the logistics industry?
I am fascinated by the fact that every problem in this field has a solution, and our team consistently generates surprising and innovative solutions. These solutions have the potential to positively impact various aspects of society, including but not limited to humans, animals, and the environment.
What was your best moment at Hellmann so far?
One of the most fulfilling aspects of working at Hellmann is experiencing the synergy that occurs when we successfully achieve our targets in tandem with ensuring the satisfaction of our customers, all while fostering a culture of happiness within our team.
Seems like you found your perfect place to be! You are part of Hellmann since 2021, right? What was your first impression of Hellmann?
This "family flavour" was a fundamental aspect ingrained within the fabric of the organization. It was reflected in the genuine warmth and hospitality extended by colleagues and superiors alike, as well as in the collective spirit of collaboration and teamwork that characterized daily operations.
From your perspective, what can someone look forward to when working at Hellmann, what is it like?
Working at Hellmann is akin to managing your own enterprise, where the expectation to maintain a positive image and deliver exceptional results is paramount. Each individual is entrusted with a significant level of autonomy and accountability, mirroring the responsibilities inherent in running a personal business venture. The experience of working at Hellmann embodies a fundamental principle: that diligent effort is met with genuine appreciation and unwavering support. Within this organization, I have consistently observed that endeavours are met with recognition, and challenges are met with assistance.
What is the best memory of you and your team?
Their expressions of appreciation towards one another and the concerted effort put forth by each team to bolster the success of their counterparts are noteworthy aspects within our organizational culture. This culture of recognition underscores the mutual respect and acknowledgment of individual contributions across teams, fostering a collaborative ethos where success is celebrated collectively.