Customer Service Executive
About us
At Hellmann we are: caring, entrepreneurial, forward-thinking, reliable and so much more!
We put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global logistics company. It means much more than that: You will become part of a supportive team and have a strong loyal leader behind you. Dare to think outside of the box? Your creativity has no limits and we will give you the opportunity to try out new things. Are you ready to rock the future with us?
About the job
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Responsible to handle accounts, as assigned by the Customer Service Manager
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Responsible to manage the accounts operationally as per the customer service QMS procedures depending on the shipment mode & commercially responsible for the development & retention of the account
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Develop strong relationships with customers based on trust, honesty and mutual respect
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Responsible to ensure that all customer requirements are followed with high diligence & KPI’s if any are always met with close co-ordination within all stakeholders
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Ensures all customer data, tariff’s & SOP’s are duly filed & updated/valid at any given time
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Provide innovative & workable solutions to issues (if any)
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Have regular monthly/quarterly meetings with customers & ensure close follow up is done on the action points
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Responsible towards contributing towards the departmental goals & achieving individual KPI’s
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Represent the company in the most professional manner possible in accordance with local legislation and all company policies / procedures
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Drive and push the CIP development
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Act as a backup in any team member’s absence
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Handle any other tasks as assigned by the manager
About you
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Bachelor’s degree in logistics or a similar field
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Prior customer service experience, handling air or sea freight import operations is necessary
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Proficient in Microsoft Office applications
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Excellent communication skills
About our specials
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Hellmann is a German multinational organization, that values culture and actively engages in a variety of initiatives planned on a quarterly basis.
About our benefits
Team Building
Monthly team activities to bring the team together and support charities
Supportive Work Culture
Work in a safe, multi-cultural, inclusive environment where everyone is respected
Development
We always look internally before advertising externally for open positions within the company
Flexible working conditions
We have a flexible work - life balance scheme
About the next steps
If you are excited by this fantastic opportunity and have what it takes to excel within this business, then click APPLY NOW!
Hellmann Worldwide Logistics is an equal opportunity employer.