Customer Service Operator

About us

At Hellmann we are: caring, entrepreneurial, forward-thinking, reliable and so much more!

We put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global logistics company. It means much more than that: You will become part of a supportive team and have a strong loyal leader behind you. Dare to think outside of the box? Your creativity has no limits and we will give you the opportunity to try out new things. Are you ready to rock the future with us?

About the job

Coordinate movement of cargo for Hellmann clientele, build relationships, rates maintenance, and Client retention. Communicate effectively with Hellmann Australia personnel, and Hellmann network overseas offices to maintain service levels per client specific SOP/ Work instructions.

Maintain Portfolio of clients as assigned.
Maintain Client Work Instructions and request changes with Client Implementation for SOP amendments.
Monthly / Quarterly Rates maintenance for key customers based on Account Manager’s instructions.
Manage order status reports / In transit reports for clients
Document all customer shipping enquiries and keep client updated of shipment progress, delays etc.
Monitoring Hellmann Network import shipments between overseas origins and destinations.
Communicate between Hellmann clientele, applicable Hellmann Australia personnel and Hellmann network overseas offices.
Taking appropriate corrective action to prevent recurrence of non-conformances
Take responsibility for completing a Skills Inventory and to ensure that all training received is recorded on personal Training Inventory.
Take responsibility for reviewing all customer purchase orders, telephone, over-the-counter orders and for resolving all outstanding issues.
Communicate l with clients and staff in a friendly and professional manner.

About you

We will help you be successful in this role. To start you will need:

2 Years Experience in international freight forwarding
Experience in Customer Service within similar organization
General freight forwarding training

About our specials

Not only will you be joining an amazing and supportive business that provides the best Freight & Logistics services, you will also get:

A competitive remuneration package
Employee Bonus Scheme
Strong and supportive leadership team

About our benefits

Team Building

Monthly team activities to bring the team together and support charities

Supportive Work Culture

Work in a safe, multi-cultural, inclusive environment where everyone is respected

Development

We always look internally before advertising externally for open positions within the company

Flexible working conditions

We have a flexible work - life balance scheme

About the next steps

If you are excited by this fantastic opportunity and have what it takes to excel within this business, then click APPLY NOW!

Hellmann Worldwide Logistics is an equal opportunity employer.