Key Account Manager

Philippines

Pasay

Sales / Key Account Management

Full Time

About the next steps

If you are excited by this fantastic opportunity and have what it takes to excel within this business, then click APPLY NOW!

About the job

As a Key Account Manager, you will drive business growth by effectively selling Hellmann Worldwide Logistics products (Air, Sea and Brokerage). You will manage the quality, performance and service delivery of all assigned country accounts. Identify and support opportunities to grow the business by acquiring new customers, lanes and products, as well as driving continuous improvement and optimizing customer relationship to retain business.

Specifically, you will:

Business retention and organic growth (volume and GP) for assigned Key Account(s)
Maintain good relationship with customers and grow the business share with them
Identify opportunities and drive development
Active participation and support of Key Account(s) RFI & RFQ opportunities
Support RFI & RFQ Post-Mortem analysis and follow-up discussion with Tender Management, Products and any other relevant internal stakeholders.
Manage customer ad-hoc & tariff management
Ensure timely, accurate invoicing to customer and DSO management
Ensure timely, accurate invoicing to customer and DSO management
Analyze and report of volume, revenue, gross profit and margin on monthly basis
Maintain 100% CRM Quality
Enter quotations and update the Hellmann System
Drive continuous evaluation of operational performance and execution
Drive SOP roll-out and maintenance
Ensure all SOPs/Contracts are adhered to and any fallouts are addressed on priority
Support and manage business implementation projects in conjunction with BIM
Ensure service delivery, monitor KPI’s and take proactive initiative to prevent and correct KPI failures
Drive customer reporting and data quality
Monitor system data quality provided to Key Account(s)
Drive operational escalation of service issues and service recovery
Lead root cause analysis, corrective actions and monitor execution with involved parties
Gather customer volume forecast and update capacity planning to relevant products
Prepare, lead and conduct performance review meetings with customer
Produce monthly operational dashboard, showing KPI & SOP compliance ratios, identifying root cause for service failure and drive corrective improvement plan including related responsibilities and timelines
Maintain, develop and manage close working relationship with customer stakeholders. Responsible for regular checkup calls and business performance review with client’s main stakeholders
Work in close collaboration with RKAM’s, GKAM’s, Products (CS/Ops), Finance Credit & Collection, Account Managers, Sales Managers & Senior Key Account Manager
Discuss and pro-actively share best practice within the Key Account organization

About you

We will help you be successful in this role. To start you will need:

Bachelor's degree in Business Administration/Economics/Marketing/Logistics
5 years of work experience preferred in an international environment (minimum)
3 years of overall industry experience (minimum)
3 years of experience in Account Management (minimum)
3 years of Sales experience (minimum)
Good knowledge of SAP or ther ERP systems is an advantage especially as it relates to reporting and analysis
Clear understanding of forwarding and supply chain management IT systems functionalities