About us

At Hellmann we are: caring, entrepreneurial, forward-thinking, reliable and so much more!

We put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global logistics company. It means much more than that: You will become part of a supportive team and have a strong loyal leader behind you. Dare to think outside of the box? Your creativity has no limits and we will give you the opportunity to try out new things. Are you ready to rock the future with us?

About the job

As the 4PL Control Tower Supervisor, you'll be at the forefront of orchestrating the global logistics operations. Your role is pivotal in maintaining supply chain visibility, ensuring seamless service delivery, and leading a team of skilled operators at different locations. Your expertise will be crucial in managing customer shipments across various geographies, maintaining high service standards, and proactively resolving operational challenges.

Specifically, you will:

Oversee day-to-day operations, including forecast planning, shipment management, and performance monitoring
Actively monitor all shipments, proactively addressing and preventing irregularities
Lead escalations with senior management, agreeing on and ensuring the execution of resolution strategies
Communicate proactively with customers about irregularities, offering alternative solutions and corrective actions
Ensure system data quality across the network, taking action if operational guidelines are unmet
Collaboratively plan capacity needs with relevant stakeholders
Act as the primary operational liaison with internal teams and key customer stakeholders
Timely and accurately prepare customer-required shipment and invoicing reports
Ensure consistent service execution according to agreed customer SLAs and SOPs
Manage the implementation of new lanes and services, including training and SOP updates
Oversee special project execution, coordinating with product and operation teams
Update rate cards for new lanes, managing billing and freight audit processes
Build and maintain operational customer relationships for daily operations
Work closely with the customer key account manager to retain and grow business
Drive continuous improvement programs to optimize service and reduce costs
Support the claims handling process with internal stakeholders
Provide monthly market condition overviews and analyses impacting customer business
Lead the control tower team to ensure operational excellence across all geographies and products
Conduct daily briefings to align the team on priorities, critical shipments, and escalation statuses

About you

We will help you be successful in this role. To start you will need:

Bachelor's degree in International Logistics or Freight Forwarding related courses
9 years of work experience and 2 years of experience in operation and account management
Working experience in an international environment is preferred
Extensive operational freight forwarding experience in air and sea freight
Proficiency in dangerous goods and cold chain handling
In-depth knowledge of customs procedures, embargoes, and trade compliance globally
Exceptional communication skills with the ability to engage senior management effectively
Ability to drive operational priorities across global, regional and country levels
Capability to make decision and manage risk
Strong analytical, conceptualization, and problem-solving abilities
Capacity to work under pressure and handle tight deadlines
If required, able to work in different shifts
Fluency in English and other languages is beneficial
Proficiency in MS Office, PowerBI, and advanced skills in MS Excel

About our specials

Not only will you be joining an amazing and supportive business that provides the best Freight & Logistics services, you will also get:

A competitive remuneration package
Employee Bonus Scheme
Strong and supportive leadership team

About our benefits

Team Building

Monthly team activities to bring the team together and support charities

Supportive Work Culture

Work in a safe, multi-cultural, inclusive environment where everyone is respected

Development

We always look internally before advertising externally for open positions within the company

Flexible working conditions

We have a flexible work - life balance scheme

About the next steps

If you are excited by this fantastic opportunity and have what it takes to excel within this business, then click APPLY NOW!

Hellmann Worldwide Logistics is an equal opportunity employer.

SSC 4PL Control Tower Supervisor