About us

At Hellmann we are: caring, entrepreneurial, forward-thinking, reliable and so much more!

We put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global logistics company. It means much more than that: You will become part of a supportive team and have a strong loyal leader behind you. Dare to think outside of the box? Your creativity has no limits and we will give you the opportunity to try out new things. Are you ready to rock the future with us?

About the job

Provide exceptional and pro-active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department’s objective for timely freight booking, shipment pick-up and related coordination and monitoring for related export, import and cross trade activities.

Focus on customer needs and requirements as a priority
Pro-actively inform customer about any irregularities and provide alternative solution
Read and follow instructions defined in customer specific SOP’s
Organize the day to day running of specific import / export operational duties
Coordinating import / export shipment with local & oversea customers, airlines/carriers, sub-contractor, agents and truckers for all import and export related transportation
Liaise internally and externally with all departments, third party carriers, forwarders, agencies in the execution of those duties.
Prepare, create and execute correctly and efficiently completed documents relating to [import/export] consignments.
Monitor daily [import/export] shipment/delivery requirements
Attend to all designated destination export customs documents and facilitie.
Maintaining latest customer contact to ensure quality service provided to customer
Monitor and report where possible all [import/export] consignments within designated destinations and overseas sources were relevant.
Ensure completion of all consignment tasks from receipt of booking, organizing national and international transportation, formally documenting and accounting.
Adhering continuous improvement procedure through best practice to increase competence level of air freight related process to achieve performance, quality, compliance and service level growth
Becomes relatively conversant in the regulations, cultures and laws of those designated countries served.
Support country on system roll out.
Assist implementation of new customers, review SOP and provide pro-active feedback
Issue internal / external invoices according to agreed rates and services provided

About you

We will help you be successful in this role. To start you will need:

Work experience in international logistics or freight forwarding apprenticeship preferred
1-3 years of experience in operation preferred
International working experience preferred
Ability to work under pressure to cope with periods of high workload and tight timelines
Willingness to work overtime to meet deadlines when required
Microsoft Office 365 Products
CargoWise One experience preferred
Fluent in English (written and spoken) and other language (written and spoken) beneficial

About our specials

Not only will you be joining an amazing and supportive business that provides the best Freight & Logistics services, you will also get:

A competitive remuneration package
Employee Bonus Scheme
Strong and supportive leadership team

About our benefits

Team Building

Monthly team activities to bring the team together and support charities

Supportive Work Culture

Work in a safe, multi-cultural, inclusive environment where everyone is respected

Development

We always look internally before advertising externally for open positions within the company

Flexible working conditions

We have a flexible work - life balance scheme

About the next steps

If you are excited by this fantastic opportunity and have what it takes to excel within this business, then click APPLY NOW!

Hellmann Worldwide Logistics is an equal opportunity employer.

SSC Operation Specialist – Air Freight Export/Import