System Administrator Field Services / ServiceDesk Support

IT & Digitalisation
Full Time

About us

At Hellmann we are: caring, entrepreneurial, forward-thinking, reliable and so much more! 

We put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global logistics company. It means much more than that: You will become part of a supportive team and have a strong loyal leader behind you. Dare to think outside of the box? Your creativity has no limits and we will give you the opportunity to try out new things. Are you ready to rock the future with us? 

About the job

As a member of the Regional IS Services Team, the incumbent will handle various supporting and troubleshooting roles within the Asia Pacific region, including end-user IT support requests, server and network maintenance, and coordination with regional IT, vendors, and third-party support.

  • Handle end-user IT support requests and service calls with professional manners.
  • Provide front line/end-user/remote support in IT-related issues.
  • Support and maintain IT equipment, local area network, wide area network, and wireless network.
  • Maintain documentations (inventory, etc.) of the IT-related services.
  • Troubleshoot and diagnose IT incidents.
  • Handle IT user creation/deletion requests.
  • Handle/support/coordinate with regional IT, vendor, and third-party support.
  • Align with HQ to maintain IT standard and compliance.
  • Monitor and respond to system monitoring events.
  • Liaise with level 2 and 3 and ensure that the IT infrastructure is operating efficiently and effectively.
  • Liaise with all company staff to minimize any disruption caused by the unavailability of any required service.

About you

We will help you be successful in this role. To start you will need:

  • Diploma or higher in IT-related area.
  • Minimum of 2 years of working experience in IT-related field.
  • Experience in client-side support of MS Office 365 and Outlook.
  • Basic network (Switch, Wifi, Internet) diagnostic skill, basic firewall knowledge is an advantage.
  • Microsoft AD environment, IS system deployment experience is an advantage.
  • Good and effective communication skills.
  • Strong sense of organization and understanding in case handling.
  • Able to work independently and self-organize.
  • Knowledge in Windows/Office 365/Cloud Application.
  • Able to communicate well in English, Chinese is an advantage.

Your professional presentation and communication skills, along with true passion for providing exceptional customer experiences will play a major role in achieving success, both professionally and personally.

About our specials

Not only will you be joining an amazing and supportive business that provides the best Freight & Logistics services, you will also get:

  • A competitive remuneration package
  • Employee Bonus Scheme
  • Strong and supportive leadership team

About our benefits


Team Building

Monthly team activities to bring the team together and support charities

Supportive Work Culture

Work in a safe, multi-cultural, inclusive environment where everyone is respected


We always look internally before advertising externally for open positions within the company

Flexible working conditions

We have a flexible work - life balance scheme

About the next steps

If you are excited by this fantastic opportunity and have what it takes to excel within this business, then click APPLY NOW!


Hellmann Worldwide Logistics is an equal opportunity employer.