National Key Account Manager

Brisbane, Queensland
Full Time

About us

At Hellmann we are: caring, entrepreneurial, forward-thinking, reliable and so much more! 

We put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global logistics company. It means much more than that: You will become part of a supportive team and have a strong loyal leader behind you. Dare to think outside of the box? Your creativity has no limits and we will give you the opportunity to try out new things. Are you ready to rock the future with us? 

About the job

We are looking for a dedicated, energetic and experienced National Key Account Manager to join our team on a full-time basis located in our Brisbane office. 
Bring your flexible, Can-Do attitude to work every day and enjoy being part of an amazing team. As well as having experience in a similar role, some responsibilities include, but are not limited to:

  • Maintain business with assigned national accounts , lead in business and performance reviews (MBR,QBR), be able to identify service issues and allocate the right resource for improvement, demonstrate detailed service to meet the requirements of customers
  • Generate new sales opportunities from existing customers, achieve yearly growth target of strategic accounts
  • Follow the tender management process, conduct competition environment analysis and negotiation strategy in alignment with products.
  • Support the development of national business, especially auto vertical, priority LCL with multi-model freight products, develop related solutions with product team.
  • Manage AR process, including due date and credit limitations
  • For key accounts in own book of business: Prepare, execute, monitor and continuously improve account strategies/development plans/business plans
  • For key accounts in own book of business: Conduct sales forecasting, planning, and budgeting processes and prepare corresponding reports on account status
  • For key accounts in own book of business: Deliver personal sales plan in CRM and Corporate Planner
  • Working with the operational and solutions team, develop operationally, commercially attractive solutions that exceed customer expectations
  • Adhere with and execute sales strategy and sales as provided by global/regional/country sales leadership
  • Adhere with and execute binding guidelines and standards on sales-related structures and processes
  • Define succession/replacement, recruiting and personnel development needs for disciplinary direct reports and coordinate with HR
  • Support Products in enhancement of product/service portfolio and corresponding pricing (e.g. identify business opportunities based on customer needs feedback, deliver commercial feedback from market/customers to Products)
  • Drive and support Products regarding individual product design for customer
  • Create written offers and offer/service presentations for the customer in alignment with Products
  • For key accounts in own book of business: Ensure acquisition of new target customers and enhancement of existing customer relationships with the goal to retain and expand HWL business
  • For key accounts in own book of business: Generate tender leads and support timely delivery of compelling and value generating proposals
  • Identify and convert sales opportunities in collaboration with Products (e.g. determine the customer's requirements, conduct customer workshops, drive opportunity assessment to ensure most promising leads are being pursued)
  • For key accounts in own book of business: Deliver a multiple return on TCoE as defined in individual incentive scheme
  • For key accounts in own book of business: Maintain effective customer records in CRM system (opportunities, visits etc.)
  • For key accounts in own book of business: Negotiate contracts within commercial and operational parameters defined by Product and in close alignment with Products and Geos (e.g. involvement of operational managers responsible for coordinating and fine-tun
  • For key accounts in own book of business: Ensure renegotiation of prices if necessary (triggered by Product; within boundaries given by product)
  • For key accounts in own book of business: Serve as an escalation level for commercial and operational customer issues and assist with challenging client requests, as needed
  • Support local sales activities at SME customers within own area of expertise (e.g. transfer of industry-specific knowledge, attendance at client meetings)
  • Coordinate with product to clearly communicate the progress of monthly/ quarterly initiatives to internal and external stakeholders
  • Other tasks and responsibilities which may be assigned as and when required by Hellmann AU management

Customer service is crucial in this role which means you will need to exercise a level of professionalism and understanding when it comes to customer needs.

About you

We will help you be successful in this role. To start you will need:

  • General Freight Forwarding/Sales Training
  • 8 years minimum experience in freight forwarding industry.
  • Experience / Success in auto vertical projects and tender process management
  • Excellent negotiation skills
  • Excellent communication skills, both written and verbal.

Your professional presentation and communication skills, along with true passion for providing exceptional customer experiences will play a major role in achieving success, both professionally and personally.

About our specials

Not only will you be joining an amazing and supportive business that provides the best Freight & Logistics services, you will also get:

  • A competitive remuneration package
  • Employee Bonus Scheme
  • Strong and supportive leadership team

If you are an experienced National Key Account Manager who thrives on delivering exceptional customer service and growing & developing our business, then we want to hear from you!

About our benefits


Team Building

Monthly team activities to bring the team together and support charities

Supportive Work Culture

Work in a safe, multi-cultural, inclusive environment where everyone is respected


We always look internally before advertising externally for open positions within the company

Flexible working conditions

We have a flexible work - life balance scheme

About the next steps

If you are excited by this fantastic opportunity and have what it takes to excel within this business, then click APPLY NOW!


Hellmann Worldwide Logistics is an equal opportunity employer.