SSC Operation Specialist Seafreight Import/Export
About us
At Hellmann we are: caring, entrepreneurial, forward-thinking, reliable and so much more!
We put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global logistics company. It means much more than that: You will become part of a supportive team and have a strong loyal leader behind you. Dare to think outside of the box? Your creativity has no limits and we will give you the opportunity to try out new things. Are you ready to rock the future with us?
About the job
As Operation Specialist Seafreight Import/ Export, you will provide exceptional and pro-active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department’s objective for timely freight booking, shipment pick-up and related coordination and monitoring for related export, import and cross trade activities.
Specifically, you will:
-
Focus on customer needs and requirements as a priority
-
Pro-actively inform customer about any irregularities and provide alternative solution
-
Organize the day to day running of specific import / export operational duties
-
Coordinate import / export shipment with local & oversea customers, airlines/carriers, sub-contractor, agents and truckers for all import and export related transportation
-
Liaise internally and externally with all departments, third party carriers, forwarders, agencies in the execution of those duties
-
Prepare, create and execute correctly and efficiently completed documents relating to import/export consignments
-
Monitor daily shipment/delivery requirements
-
Attend to all designated destination export customs documents and facilities via the Hellmann Freight TMS system
-
Monitor and report, where possible, all [import/export] consignments within designated destinations and overseas sources were relevant.
-
Ensure completion of all consignment tasks from receipt of booking, organizing national and international transportation, formally documenting and accounting
-
Adhere continuous improvement procedure through best practice to increase competence level of ocean/air freight related process to achieve performance, quality, compliance and service level growth
-
Practice specific duties in relation to the legal import/export movement of all hazardous goods
-
Assist implementation of new customers, review SOP and provide pro-active feedback
-
Issue internal / external invoices according to agreed rates and services provided
About you
We will help you be successful in this role. To start you will need:
-
1-3 years of work experience in international logistics or freight forwarding apprenticeship, as preferred qualifications
-
Conversant in the regulations, cultures and laws of those designated countries served
-
Excellent communication and customer service skills
-
Expertise in the end-to-end Air/Ocean Freight Import / Export processes
-
Ability to plan and cope with the work under competing demands
-
Fluency in English and other languages is beneficial
-
Proficient with Microsoft Office 365 Products
-
Experience in CargoWise One is preferred
About our specials
Not only will you be joining an amazing and supportive business that provides the best Freight & Logistics services, you will also get:
-
A competitive remuneration package
-
Employee Bonus Scheme
-
Strong and supportive leadership team
About our benefits
Team Building
Monthly team activities to bring the team together and support charities
Supportive Work Culture
Work in a safe, multi-cultural, inclusive environment where everyone is respected
Development
We always look internally before advertising externally for open positions within the company
Flexible working conditions
We have a flexible work - life balance scheme
About the next steps
If you are excited by this fantastic opportunity and have what it takes to excel within this business, then click APPLY NOW! Hellmann Worldwide Logistics is an equal opportunity employer.
